Terms & Conditions

This Site is owned and operated by ExePilates.
Registered Address: 51-53 Imperial Road, Exmouth, EX8 1DQ

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Exe Pilates on the site and in our studio and Virtual Classes. Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in a studio will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Classes are always subject to availability.

All classes/courses must be prebooked and prepaid and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. So if you’re booked into a class, but miss it or cancel with less than 24 hours’ notice, you will be charged for it. For a private 121 session we require 48hrs notice of cancellation.

Bookings can be made by calling or texting 074422 729104 or 07734 152937.

Instructors are subject to change without notice.

ExePilates DO NOT offer refunds on purchased classes or courses.

Important Liability Statement
The information available on or through this Site, and the Services supplied via or in connection with this Site, the ExePilates studio or ExePilates Virtual Classes do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor. It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss, damage or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you. You, your legal representatives and your heirs release waive, discharge and covenant, not to sue ExePilates and its instructors for any damage, injury or death caused by their negligence or other acts.

Warranties
ExePilates warrants that its Products and Services will be supplied with reasonable skill and care.

Statutory Rights and Refunds and Cancellation
Courses are sold either singly or in term blocks of 6 or 7 or such other combinations as ExePilates may introduce from time to time.

The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of the instructor and may only be permitted in exceptional circumstances.

Class fees are non refundable.

If on certain occasions Clients are unable to attend their designated class time (e.g. holiday/illness), Exe Pilates is happy to offer a “catch-up” option. This provides the Client with an opportunity to swap to another class to enable them to receive their full quota of classes paid. Catch ups can only be taken during the term in which the original class was missed and cannot be carried over into the following term. Catch ups can be taken at any time during the current term that relates to the missed session. Catch up classes are subject to a space being available in the alternative class and at the discretion of the instructor. Catch up classes must be organised with the instructor first before being confirmed.

Class fees may be increased by ExePilates at any time. The Proprietor shall give the Clients not less than 14 days notice prior to any such increases. Any booked sessions must be cancelled within 24 hours, in person or by telephone. In any other case, the session will be charged and deducted from the remainder of the Client’s course. Instructors are subject to change without notice. The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.

Definitions
In these terms and conditions, the following definitions apply: “Services” means any information and services ordered and/or provided by ExePilates through or via the Site or our physical or virtual studios and all services offered as part of any course or workshop. Any electronic information supplied to you by ExePilates will constitute part of “Service” not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site or in the ExePilates shop. “Site” means the web site at the URL www.exepilates.co.uk or replacement site(s) from time to time.

Your Personal Information
Usage of your personal information is governed by the ExePilates privacy policy, which forms part of these Terms and Conditions.

Pricing
Information displayed on the Site or in our studio as to pricing and availability is subject to change by ExePilates without notice.

General
ExePilates may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

Recordings
ExePilates virtual sessions may be recorded. This is so you can replay the class again at a time of your choosing. We will make our best efforts not to include video of clients in recorded sessions. We reserve the right to ask clients if they would like to assist with recordings for future demonstration/marketing activities.

Communications
ExePilates will communicate with you via email, telephone call, text message or What’sApp as appropriate.

Enquiries or Complaints
If you have any enquiries or complaints please email info@exepilates.co.uk